ITNH, Inc. Consumables SHIPPING, CLAIMS & RETURNS
Shipping: Shipping methods in the continental U.S.A. will be via UPS, FedEx Ground or truck (excluding P.O. boxes which will be shipped via USPS). Oversized items are shipped via truck. We ship to all APO and FPO addresses via USPS. Note: Any special instructions regarding delivery, limited access or non-commercial/ limited delivery addresses are subject to additional charges ranging from $45-95 depending on shipper. Customer is responsible for all duties, fees, and brokerage charges. Notification to ITNH by the carrier of the customers refusal to pay duties, brokerage or other international fees are subject to a $50 surcharge in addition to the fees themselves plus any collection related fees.
General Shipping Information: ITNH, Inc. ships all packages ground unless otherwise requested. We make our best effort to keep your cost down while we strive to meet your request. Generally, orders are shipped within 24 hours from order receipt, but often the same day. If orders come in later in the day we work to meet our customers’ requests by priority of service type, but on occasion cannot meet the shipping schedule of the various couriers ( FedEx Ground, FedEx Express, UPS, etc… ) In those cases the orders are processed on the following day. Shipments are prioritized based on level of shipping service requested and order time stamp. Ground orders are not guaranteed to deliver on any specific date or time. Occasionally we may be waiting for product to be received so that we can fulfill our orders. In those cases the order may be delayed, or may need to come from distant warehouses which will impact your shipping time. If you request a “receive by” date, we will ship accordingly and the customer will be responsible for the expedited service. All orders are carefully packed in compliance with FedEx, UPS and freight line regulations and are thoroughly inspected before shipment. Responsibility for safe delivery is assumed by the carrier upon acceptance of the shipment. Occasionally, a customer may receive goods that have been damaged in delivery. Since title of merchandise passes to purchaser at the time goods are delivered to the carrier, you must contact the carrier within 15 days to file a damage claim in order to protect your rights. According to I.C.C Transportation Regulations, claims for damage must be made by you, the consignee. If there is any damage, have the delivering carrier note this on the freight bill. Do not sign the freight bill unless this is noted. If concealed damage is revealed upon unpacking contact the carrier and ask for a claim/inspection form. In all cases, disposition of damaged merchandise is determined by the delivering carrier. Do not destroy packing materials or boxes until the carrier’s agent has examined them. Shortage claims will not be considered unless made within seven (7) days after receipt of shipment. Due to gasoline price increases, gasoline surcharges may be applied to your order.
Order Cancellations: Internet sales orders once submitted cannot be cancelled. Unwanted materials are subject to our return goods policy. Order cancellations of orders placed directly with a sales representative require written confirmation and must be received prior to shipment. To expedite your cancellation, please fax it to us at 603-669-6911. Unless a written cancellation is received, we will assume merchandise is still wanted and will make shipment. Cancellation of merchandise in transit to us or to you will not be honored. Orders cancelled after shipment are subject to standard return policies.
Returned Goods: We do not sell merchandise on approval or have a free trial period. Further, we do not take returns of consumables not used for any reason including expiration dates, or because a customer has changed to a different product, retired a printer or piece of equipment, or because equipment is no longer functional. We cannot accept any item for return for any reason without an ITNH, Inc. issued Return Material Authorization number. Merchandise return claims must be made and product received by ITNH, Inc. within ten (10) days of receipt of shipment and must be authorized in writing by ITNH, Inc. Please advise us of your purchase order number, our order number and specific reason for return claim. We will forward a written return material authorization number with shipping instructions. All returned merchandise must be received in new, unused, original condition; including original carton, packing, warranty cards, manuals, etc. Do not mark the original carton! Authorized returns must be shipped prepaid. All stock inventory returns are subject to our receipt and inspection and may be subject to a 25% restocking charge, unless the return is caused by an error on our part or is defective. ITNH, Inc. cannot be responsible for damage incurred enroute to us. Merchandise marked, cut, printed, etc… cannot be accepted. Special order merchandise is subject to a 100% restocking charge and generally will not be accepted for credit unless inspection reveals defect in workmanship or material, or if damage occurs during shipment. Customer must be able to provide return shipping tracking numbers and proof of insurance upon request by ITNH, Inc. If the package(s) cannot be tracked, or proof of delivery made, credit will not be provided. Unauthorized returns will not be accepted. Return material authorization is for ITNH, Inc. evaluation only and does not guarantee acceptance for credit. Credit for returns is placed against the customer account and can be used only on future purchases. ITNH, inc. does not disperse payment for credits. Customer is responsible for all shipping and handling fees, including applicable taxes, for all shipments from or returned to ITNH, Inc.
Warranties: ITNH, Inc. itself gives no warranty, expressed or implied, including those related to merchantability or fitness to a particular purpose. Customers are responsible to determine the fitness of a particular product, combination of products or product application to meet their needs and purpose. ITNH, Inc. also suggests that customers run appropriate tests/ accelerated tests to determine long-term appropriateness of a particular product, combination of products, or application.
Fabric Defects: At ITNH, Inc. we work hard to find the most reliable sources with the best quality and price points. ITNH, Inc. along with the product manufacturer will solely determine whether a product meets specification. Our fabric mills monitor production very closely in every phase of production. Sensors identify inconsistencies in the yarn in all stages of thread production and dying, as well as faults in the resulting fabric. Statistically a very small percentage of waste is created from fabric inconsistencies or defects- and these are to be considered normal / acceptable with the nature of the fabric knitting and weaving processes. Typically these defects are identified in production and the rolls are “overfed” to compensate for any areas of lost yardage. Therefore defects are effectively addressed in production and typically do not need to be addressed.
Damaged Shipments: All products are inspected prior to shipping. To protect your interest, we recommend you inspect items before accepting delivery. If damage has occurred it should be noted on the freight bill and a claim filed immediately with the carrier. Damage claims must be made with the carrier within 15 days. We will assist you in filing a claim; however our responsibility ceases when the shipment is accepted by the carrier.
Final Note: Prices are subject to change without notification. ITNH cannot honor automatic discounts taken by customers for paying early or on time. ITNH, Inc. sales order policies supersede any and all others presented by customers or purchasing agents. The act of placing an order with ITNH, Inc. is in itself an acceptance of our sales and shipping policies. ITNH reserves the right to deny any order that has been incorrectly priced for whatever reason. This maybe a partial listing of our policy. To review our complete policy please go to our website eStore and review our Terms & Conditions.
ITNH INK EXPIRATION POLICY
All Inks have expiration dates. ITNH strongly advises customers to always check the labeled expiration date of their inks upon shipment arrival and rotate your stock to use the oldest inks first.
ITNH will not “hand pick” inks with the farthest out expiration dates for any customers. Ink expiration dates cannot be guaranteed by ITNH or its vendors. All inks shipped with 3 or more months until the labeled expiration date are acceptable for shipment. Ink expiration dates will vary depending on the manufacturer. Contingent upon the printer type some inks can be used 30 to 90 days past the labeled expiration date. ITNH does not recommend any inks be used or installed in printers 90 days past expiration date.
ITNH keeps records of all ink expiration dates and lot#’s for each order shipped. Pick tickets with this information along with the tracking# will be emailed directly to the customer upon each shipment sent.
Please note: ITNH has a very limited and strict policy on returns of any inks and cleaning cartridges. ITNH does not take returns of inks and consumables not used for any reason including expiration dates, or because a customer has changed to a different product, retired a printer or piece of equipment, or because equipment is no longer functional. Ink returns are only accepted if the ink has been damaged in route or is proven defective by manufacturer. We cannot accept any item for return for any reason without an ITNH, Inc. issued Return Material Authorization number. All returns are subject to a 25% restocking fee.